Faq umat enrolment bf294f72a26f7c55cad5fce6b69efbea57bbe5642669d5771c19eec951d29ce8

Enrolment and Payment Queries

 


How do I enrol into a UMATReady course?

First, you need to register an account with the UMAT® exam Ready website. You can do this by clicking on Login in the upper right corner of the webpage then register with your details. Once logged in, click on Enrol Now found on the menu and select your course of interest. Underneath the settings tab found in the right column, is a link entitled "Enrol me in this course." Clicking this will direct you to purchasing access to the course via a Paypal link.


Is there a group discount available?

A 10% group discount is available, when you enrol as a part of a group of 3 or more. The discount can be applied for any combination of courses.

  1. Sign up to the appropriate course as per usual
  2. Email to your local operations manager

a) The names of the people in your group. Note that if have paid via Paypal, then you need to email through the name as it appears on your Paypal receipt. This means that if your parent has paid for you, please provide their name, not your own.

b) The email method of payment for each group member. Ie. Paypal or Direct Debit

c) Date of enrolment for each group member.

Note that the above steps needs to be completed  within 7 days  of the first sign up in your group. For example, if group member 1 enrols on the 1st of October, the rest of the members needs to enrol and email sent to the Operations Manager by the7th of October. 

Example of what your email should look like:

Joe Jackson - Paypal - Oct 1st

John Tang - Direct Debit - Oct 3rd

Romi Papadakis - Paypal - Oct 5th

Nikhil Verma - Paypal - Oct 6th

Once we have confirmed that everyone have signed up, we will process the discount as a partial refund. 


How does a referrer's discount work?

If you are a current UMAT® exam Ready student and a friend signs up to any of the courses (except Custom course), then you will receive a 5% refund and your friend will receive a 10% discount.

Your friend will need to mention your name to the local manager within 3 days of signing up to the course.

There is no limit to the number of times you may access the discount. Ie. - if you refer 20 friends, then your course is free.

Note: You and your friend cannot refer each other


Can group discounts be combined?

Yes, discounts can be combined and will have a multiplicative effect.

For example, you are eligible for 2 discounts, 10% and 25% respectively, the final price would be: 

(1 - 0.1) x (1 - 0.25) = 0.675 of the original price (a 32.5% discount)


Can I combine the group and referrer's discount?

No. For example, if you and 2 friends want to sign up to the course, you may choose to either sign up with the 2 friends in a group of 3  or sign up yourself first and refer your 2 friends. In either case, the 3 of you will ending up receiving 10% off each.

However, once you have signed up in a group, you may still apply for the referrer's discount for any additional different friends. Ie - you will still receive 5% additional discount for your 3rd friend, 4th friend and so on.


What is the Refund Policy?

Purchases of the "Custom" and "Online" packages, as well as all upgrades made after initial purchase of packages are final and non-refundable. Partial refunds are available for all 'Attendance' packages, until 5 working days prior to enrolment closure. For example, if enrolment closes on the 25th, you need to request a partial refund by 11:59pm on the 20th at the latest. The refunded amount for an 'Attendance' course will be the difference in price between the Attendance course purchased (except the Attendance (Essentials) Course) and the price of the Online (Comprehensive) package, less $50 administration charge. The refunded amount for the Attendance (Essentials) Course will be $400 (this amount is net of administration charge). The user will retain all features of the Online package (or in the case of the Attendance (Essentials) Course, user will retain MCQ Bank and Course Video access). Note that all online features expire the day after the upcoming July UMAT® exam


May I be transferred to another Attendance Course once I’ve signed up?

Yes, if it is more than 5 days prior to enrolment closure. For example, if enrolment for your course closes on the 25th, you need to request a transfer by 11:59pm on the 20th at the latest.You may transfer between courses of different dates, eg. from a January course to a February course, or between courses of different locations, eg. from a Sydney to a Melbourne course.


If I miss classes,may I attend the same classes in a later course?

Only in exceptional circumstances. One of our core beliefs is that the student-teacher interaction afforded by a small class size is invaluable to learning. As such, we are compromising on quality,every time we insert an unplanned student into a class.

Therefore, in the event of such requests, we implement a strict review process. To submit a case for review, you need to provide to your local manager, in writing, a detailed description of your situation. Your local manager will then provide this material to another party for a second review. You will be informed of the decision in no more than 48 hours. 


For how long is my subscription valid?

All subscriptions are valid until the the day after the 2017 UMAT® exam, after which the subscription and all associated features will expire. This is in line with the standard practice of many world wide major test providers.

If you wish to take our course again within 12 months, you will receive a 25% discount for all UMAT® exam Ready products.


Can I extend my online subscription?

No. We upgrade our material and online systems yearly. Therefore, from a logistical and quality assurance point of view, we have decided that the best decision is to not enable the option to extend subscription.


What is GST?

Goods and Services Tax (GST) is a 10% tax levied by the government on the sale of most goods and services in Australia.Course price is displayed separately from GST to clearly convey the monetary amount available to the development, operation and maintenance of the various aspects of the courses. Displaying GST separately also informs overseas students the opportunity to save on the 10% tax, should the student choose to consume the content while overseas. For more information, please contact: info@gradready.com.au


I wish to retake a UMATReady course – do I receive a discount?

Yes. You will receive a 25% discount for all UMAT® exam Ready products, if you had purchased any UMAT ® examReady packages in the past year (defined as the 12 month period immediately prior to the last UMAT® exam).To access this discount, please contact your local Operations Manager and provide proof of your intention to re-sit the exam - eg. Receipt/Exam Ticket in your name.

Note the following points, before you re-enrol.

- you WILL be able to make new essay submissions/the essays will be "refreshed"

- the Online Exams will be the same 

- you will not be receiving an additional discount for forfeiting the Textbook. However, you may have the postage refunded. 


How much does postage cost?

Postage and handling is $31.90 (includes 10%GST) within Australia, $52.80 (includes 10% GST) for delivery to New Zealand and $104.50 (includes 10% GST) to Europe. If you are in New Zealand or Europe and do not wish to pay the delivery fee, we do give you the option of forfeiting your text book to save paying the delivery fee; the majority of the content for our Online Package will be online. If you are interested in this offer, please email info@gradready.com.au


Can I reschedule my private tutoring sessions?

Yes, if you have given the tutor at least 7 days of notice. You will not be able to cancel booked sessions that are due within 7 days, and you will not be able to book sessions that are less than 7 days away.


Am I able to pay in instalments/ a deposit to reserve a place?

Yes, all course fees (except for any Custom course/add on purchases) can be split into 3 equal payments between sign up date and Feb 1st/first day of the live course, whichever one is earlier. Online access is given after the 1st payment is received. Note that your Online access will be disabled should any of your payment be >3 days late as defined by your payment plan. Once online access is given, our usual Refund Policy applies. 


What are the terms and conditions of the Facebook discount promotion?

From time to time we offer a discount code on our facebook page. This promotion involves releasing a discount code on our facebook page. The number of students able to use the discount code will depend on how many people were tagged in a specific facebook post. For every 10 people tagged in the comments of the specified post we will add an additional 1% discount to the promo code to be used on any of our UMAT® exam preparation courses.

This means that if there are 100 people tagged in the comments on the facebook post at the end of the week we will give out a promo code for a 10% discount and if 1000 people are tagged the promo code will entitle you to a free course (100% discount). If a given person is tagged more than once this will only be counted as one person tagged.

Please note that the resulting discount  will only be applied to the first 10 people who purchase a course using the code.