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Enrolment, Payment and Refund Policy

How do I enrol in a GradReady GAMSAT® Course?

Full Course Purchase

To secure immediate access to our comprehensive GAMSAT® preparation resources, you have the option to purchase any of our courses with a one-time, upfront payment. Your access to the course will be valid until the upcoming March GAMSAT.

Once you've reviewed our courses and have selected the best fit for your needs, you can click the button Secure Your Place Now. Note that for our Attendance Courses you will need to select your city and dates. For our Custom Course, please ensure you select the features you want.

You will be prompted to register your Contact Details - Please ensure that your address details are correct as these will be used for any hard-copy textbook orders. 

On the Course Details page you can follow the prompts and select additional features. 

When at the payment screen, you will be able to review all the important enrolment information prior to confirming your purchase. You will have the option of paying by either Bank Transfer or Credit/debit card via PayPal—please note that PayPal transactions may incur a nominal processing fee.

Once you've finalised your enrolment you will need to confirm your email address - Please ensure that you check your spam/junk folder for this email. If you have any issues please submit a support ticket under the category 2. Course Administration.

Subscribing to a GradReady GAMSAT®  Course

Prefer a more flexible approach? Our subscription option lets you access our materials immediately with the freedom to cancel at any time before the next billing cycle. 

Early subscribers enjoy lower monthly fees. Prices for new enrolments increase as we approach the GAMSAT® exam, but once you've subscribed, your monthly cost will stay the same. 

To subscribe, simply follow the same steps above, but choose the XX/month option instead of Secure Your Place Now. You can unsubscribe anytime through Account > Subscription.

Please note that the subscription option is only available for certain courses (all of our Online Courses except for the Custom Course, and Attendance Essentials).
 

Is there a group discount available?

A 15% group discount is available, when you enrol as a part of a group of 3 or more. The discount can be applied for any combination of courses. For example, the 3 members of the group sign up to Online Essentials, Attendance Comprehensive and Complete Care courses respectively - all 3 members are eligible to receive 15% discount for their own respective courses.

However, note that the following course types are excluded from being any part of the group discount
- Starter and Custom courses
- Subscription courses
- Course upgrades
 

To receive the discount:
 

  1. Sign up to the appropriate course as per usual
     
  2. Submit a support ticket through the Contact Us page using the tag '3. Payment Query', with the below information - note that only 1 member of the group needs to do so.


Please include the following information in your support ticket:

  • The names of the people in your group. Note that if you have paid via Paypal, you will need to include the name as it appears on your PayPal receipt. This means that if your parents has paid for you, please provide their name not yours
 
  • The method of payment for each group member, i.e. PayPal/Credit Card or Bank Transfer. If a group member has paid via bank transfer, please include their bank details in the ticket message.
 
 
  • Date of enrolment for each group member.


Note that the above steps needs to be completed within 7 days of the first sign up in your group. For example, if group member 1 enrols on the 1st of October, the rest of the members will need to have enrolled and the ticket must be submitted by the 7th of October.

Example of what your support ticket should look like:

Joe Jackson - PayPal - Oct 1st

John Tang - Bank Transfer - Oct 3rd

Romi Papadakis - PayPal - Oct 5th

Nikhil Verma - PayPal - Oct 6th

Once we have confirmed that everyone have signed up, we will process the discount as a partial refund.

Is there a discount for referring a friend?

Yes, there is. Invite a friend to enrol in a course, after you have signed up (note that not all courses are included), and you’ll both benefit when they join!

Once you’re successfully enrolled, you will automatically receive a unique discount code (ineligible courses will not come with a code). If a friend uses this discount code (applied at checkout) to enrol, they will receive 15% off the cost of their course and you will receive a refund equivalent to 10% of your course fee. You will be notified via email when this occurs and we will subsequently process and refund the appropriate amount within 7 business days. Your discount code can also be found in your ‘Past Purchases’.

But note that the discount code will expire 14 days after your initial purchase.

This unique discount code can be used up to 10 times and each time you will receive the same refund equivalent to 10% of your course fee, i.e. you will receive a total refund equivalent to 30% of your course fee if 3 friends enrol using your code. This means if 10 friends sign up through your link, you will receive your course for free! You will receive no further refund after this point.

Note this discount only applies when your referred friend enrol in one of Starter, Essentials, Comprehensive, Attendance Comprehensive, or Complete Care course. It does not apply to Custom, Success Assured, InterviewReady, add-on, or subscription course purchases—if they apply your unique discount code in such a scenario neither of you will receive a discount. Similarly, a discount will not be generated if you enrol into one of these courses. If you are facing issues with refunds feel free to get in touch with us via our issue ticketing system, which can be accessed through the 'Support' button on our homepage—please select '3. Payment Query' as the topic when doing so.

Can discounts be combined?

No, discounts cannot be combined.

What is the Refund Policy?

In order to initiate a refund request as per any of the below refund categories, please get in touch with us by submitting a support ticket. You can do this by using the 'Support' button in the bottom-right corner of our website—when doing so, please select '2. Course Administration' as the topic.

Note that the purchases of the following are final and non-refundable
- All Online only packages
- All subscription payments for any course type
- Custom course purchases
- Upgrade purchases
 

Attendance Courses

Partial refunds are available for all packages containing an Attendance Component until 7 days prior to enrolment closure. For example, if enrolment closes on the 25th, you need to request a partial refund by 11:59pm on the 18th at the latest.

The refunded amount for such a course will be the difference in price between the course with Attendance Component and the price of equivalent online only variant, less a $80 administration fee. The exception to this is the 'Attendance (Complete Care)' course where the refunded amount will be the same amount as if you were requesting a refund for the 'Attendance (Comprehensive Course)'. Note that the prices used in the refund calculation will be based on the course prices at the time of enrolment. 

This partial refund refunds the Attendance Component of the course meaning, you will be ineligible to attend our in-person classes. In the case of the 'Attendance (Complete Care)' course, you will retain any unused private tutoring sessions. You will still retain access to all online components of the course post-refund. All online features expire the day after the upcoming March GAMSAT® exam.

Additionally, you may be eligible for a full refund, less the administration fee, in the case of serious medical/exceptional reasons where supporting documentations are provided. However, this is dependent on whether you will ultimately sit the GAMSAT exam. 

InterviewReady Courses

Partial refunds are available for InterviewReady packages until 7 days prior to enrolment closure. For example, if enrolment closes on the 25th, you need to request a partial refund by 11:59pm on the 18th at the latest.

Refunded amount will be the full amount paid less a $150 administration fee.

Refund process for InterviewReady no-interview full refund guarantee is covered in the FAQ below - "I want to guarantee my place for InterviewReady, but I do not yet have my Interview offer. What can I do?"

Other Requests

Requests that don't fall under the two categories above will be assessed on a case-by-case basis. Please get in touch with us by submitting a support ticket. Generally, any payment change to the course that doesn't involve a full cancellation of the course and a refund will incur an administration fee of $40. If it includes a full course cancellation and refund, it will generally incur an administration fee of $80.

If you enrol in a GradReady GAMSAT® preparation course but later receive a medical school offer and no longer need to sit the GAMSAT, you will be eligible for a full refund minus $80 admin fee if you provide evidence of an offer to medical school. Please note that Custom or Subscription Courses are not eligible for a refund in the event of medical school admission.
 

May I be transferred to another Live Course after I've signed up?

Yes, if it is more than 7 days prior to enrolment closure. For example, if enrolment for your course closes on the 25th, you need to request a transfer by 11:59pm on the 20th at the latest. You may transfer between courses of different dates, e.g. from a January course to a February course, or between courses of different locations, e.g. from a Sydney to a Melbourne course. In order to do this, please submit a support ticket using the 'Support' button, which is in the bottom-right corner of our website, using the tag '2. Course Administration'.

May I transfer my purchases to one of my friends?

No, transfers are not allowed.

May I share the course with my friends?

Sharing or reselling your course is strictly not permitted and your account will be revoked without any refunds should we uncover such practices.

 

May I attend Mock Exam and Recap Days in a city other than the city where the course is held?

Yes, as long as Mock Exam and Recap Days are available in the city in question. We understand that many students attend university in a city other than their usual city of residence. You will simply need to inform us by submitting a support ticket using the 'Support' button, which is in the bottom-right corner of our website, using the tag '2. Course Administration'—please endeavour to do so at least 7 days prior to the closure of enrolment for your class, as we do need to keep student numbers in mind.

If I miss classes, may I attend the same classes in a later course?

We have a set of interactive live webinar classes, covering the same content and allowing you to easily ask questions as you would in a live class, which run multiple times during the year. You may attend these online classes if you happen to miss any of the in-person sessions.

Attendance in the in-person sessions at later dates will only be granted in exceptional circumstances. One of our core beliefs is that the student-teacher interaction afforded by a small class size is invaluable to learning. As such, we wish to avoid the compromise in one-on-one student attention that results from inserting an unplanned student into a class. 

Therefore, in the event of such requests, we implement a strict review process. To submit a case for review, please submit a support ticket through the 'Support' button on our website, selecting the tag '2. Course Administration'. Your request will then be reviewed by our Course Coordinator and/or other relevant operations staff, and you will be informed of the outcome via this support ticket.

For how long is my enrolment valid?

All enrolments are valid until the date of the upcoming March GAMSAT® exam, after which the enrolment and all associated features will expire (although there is an extension option, as below). This is in-line with the standard practice of many world wide major test providers. From a practical point of view, we update our material and online systems yearly - there may be a period of planned web portal down time/other disruptions between post the March GAMSAT® exam to middle of June.

The policy applies to all courses, including courses for the September GAMSAT® sitting. For example, if you sign up in April to a course for the September GAMSAT® exam, your online access will expire after the March GAMSAT® exam the following year.

If you wish to take our course again within 24 months, you may be eligible for a 25% discount. Please see the section titled "I wish to retake a GradReady GAMSAT® Course - do I receive a discount?" below for more information.
 

Can I extend my enrolment?

Yes. You can extend your enrolment directly through the website. Go to Account > Extension to see the options available for your course.

There are two options:

Option 1 — Extend Enrolment (date extension only)
This extends your current enrolment expiry date at a fixed price. Everything about your enrolment stays the same — you keep your existing MCQ history, exam progress, submitted essays, and any remaining credits. No new credits are added. PBL classes are not included in the extension.

Option 2 — Full Renewal with Token Top Up
This extends your expiry by 1 year and you receive a fresh set of credits — including private tutoring sessions, essay submissions, practice exams, and mock exam attempt resets (as per what's included in your course package). The returning student discount is applied at checkout where applicable. Your existing data (MCQ history, exam progress, submitted essays) is retained.

To proceed with either option, visit the Extension page and complete the checkout.

Please note that since we update our material and online systems yearly, there may be a period of planned web portal down time or disruptions between post the March GAMSAT® exam and the middle of June. By extending, you are accepting the possibility of some disruptions during that period.

Please also note the following:

- Extensions are not available for Custom courses.
- If you would prefer to start completely fresh without any existing data, you can simply purchase a new course as usual and the returning student discount will be applied at checkout for applicable packages.
- For subscription courses, you can simply cancel and resubscribe at the start-of-season pricing by going to the Account > Subscription tab

What is GST?

Goods and Services Tax (GST) is a 10% tax levied by the government on the sale of most goods and services in Australia. The course price is displayed separately from GST to clearly convey the monetary amount available to the development, operation and maintenance of the various aspects of the courses.

Displaying GST separately also informs overseas students the opportunity to save on the 10% tax, should the student choose to consume the content while overseas. Our website doesn't currently have a feature to remove GST at checkout, so if you are outside Australia you will need to purchase the course at full price first. Once purchased, provide proof of address to support@gradready.com.au and we will arrange a GST refund.

For more information, please feel free to submit a support ticket via the 'Support' button on our website, using the tag '3. Payment Query'.

I wish to retake a GradReady GAMSAT® Course - do I receive a discount?

Yes — if you have a current or previous non-subscription enrolment (the standard enrolment where full fees are paid upfront) in any of the following courses (expired within the last 2 years or still active), a returning student discount is automatically applied at checkout:

GAMSAT Online Essentials
GAMSAT Online Comprehensive
GAMSAT Attendance Comprehensive
GAMSAT Attendance Complete Care

(Note that GAMSAT Attendance Success Assured has a different flow, which would have already been communicated to you)

You'll receive 25% off when purchasing any standard GAMSAT course (including Starter and subscription courses), or 10% off InterviewReady. No promo code is needed — the discount appears automatically on the payment page. Note that this discount cannot be combined with other promo codes.
Additional information will be available under your Account > Extension tab.

For subscription courses, you can simply cancel and resubscribe at the start-of-season pricing by going to the Account > Subscription tab

Will I receive a discount for InterviewReady if I have previously purchased a GAMSAT® Course?

Yes. You will receive a 10% discount automatically applied at checkout, if you were previously enrolled in any GradReady GAMSAT® Courses (except the Custom, Starter, Success Assured, and subscription courses). No discount code is needed — the discount appears automatically on the payment page.

I want to guarantee my place for InterviewReady, but I do not yet have my Interview offer. What can I do?

You are able to secure a spot in our InterviewReady Attendance Courses before receiving an interview offer and be eligible for a full refund in the situation that you do not receive an interview offer. However, in order to be eligible for this, the following steps and conditions MUST be adhered to and met. This strict policy is to enable us to make proper plans for staffing and room bookings.

1. Purchase your preferred InterviewReady course

2. Send an email to support@gradready.com.au with the following subject line: [InterviewReady GR Prepayment] - {Your name}. This step MUST be completed within 24 hours of your purchase of the course. Please include your GAMSAT® exam score, GPA as well as the universities you have applied to (e.g. GEMSAS universities) in the body of your email. Please also provide proof of a submitted application.

3. In the event of a no-offer, notify us of your intention to withdraw due to not receiving an interview offer. Send this email to support@gradready.com.au with the following subject line: [InterviewReady GR No-Offer] - {Your name}. Include in your email proof of being declined an interview offer as well as your bank details. This step MUST be completed within 48 hours of you being declined an interview offer.

4. If all above steps and conditions are met we will issue you a full refund. No administration fee will be charged.

Please note that in the event that not ALL above conditions are met, our regular refund policy prevails.

If you are concerned about enrolling in the course and then receiving an interview that happens to take place before our live course dates (this is a rare situation), please :

5. Follow steps 1-3 above, as per usual. The only change is to the title of the email to send us if you receive an interview offer that is before our live course dates. The subject line should be : [InterviewReady GR Early-Interview] - {Your name}. Note that if the above steps are not followed, then the usual refund policy applies.

How much does postage cost, and when will I receive my textbook?

Postage and handling is $19 within Australia and $59 for delivery to New Zealand. We do not deliver to outside of AU/NZ. Textbooks are generally dispatched twice a week. You will receive a confirmation email with an Australia Post tracking number once your textbook has been sent. Once dispatched, textbooks will usually arrive at Australian addresses within 3-7 business days.

For more information on delivery estimates, please see this estimator tool from Australia Post. Note that textbooks are generally shipped from Melbourne.

How does Private Tutoring and its Fair Use Policy work?

Eligibility

  • All students who have purchased a package (excluding Custom, Starter, and InterviewReady Courses) are eligible to purchase private tutoring sessions at a discounted rate of $39/hour (GST inclusive).

  • Each student may purchase up to 30 discounted sessions.

 

Session Booking and Tokens

  • Session tokens are non-transferable and may not be on‑sold or shared with other students. Other students also cannot attend your session alongside you.

  • Online sessions must be conducted via GradReady’s Zoom platform (the tutor will send you a link).

  • For in-person sessions, students may be asked to provide proof of attendance (e.g., a photo with the tutor).
     

Late Changes and Cancellations

  • Students may request last‑minute changes, but tutors are under no obligation to accommodate requests made less than 48 hours in advance.

  • In cases where the tutor is unable to accommodate the late request or the student is more than 15 minutes late, the student’s tutoring-session token is forfeited. 

  • If the student is less than 15 minutes late and wishes to complete the session, the tutor has the right to choose to finish at the scheduled time. The student will be charged a full token in these instances.
     

Fair Use and Violations

 

To ensure fair use of the tutoring offer, the following behaviours constitute violations:

 

Student Violations (forfeiture of remaining sessions without refund):

  • Repeated non‑attendance (6 or more instances of rescheduling or cancelling within 48 hours of a session or arriving more than 15 minutes late).

  • Failure (3 or more times) to provide evidence of in-person attendance when requested.

  • Attending less than the full 1-hour session but asking the tutor to record it as completed.

Severe Violation (additional penalties):

  • Sharing, on‑selling session tokens or otherwise allowing others to attend your session in your place or alongside you. This may lead to GradReady withdrawing the discounted tutoring offer for all students and disclosing your personal details to affected parties to explain cause of the discontinuation of the discounted tutoring offer.

 

Am I able to pay in instalments/a deposit to reserve a place?

Yes, all course fees (except for Starter, Custom course and add-on purchases) can be split into 3 equal payments. We reserve the right to set the terms and dates of any payment plan, and the latest end date for any payment plan is either Feb 1st/first day of the live course, whichever one is earlier.

To arrange a payment plan, please complete registration as per usual, but select Bank Transfer as the payment method. Note that you do not need to make a payment at this stage on the checkout screen - simply tick the checkbox to allow the enrolment to proceed. After this, contact accounts@gradready.com.au to organise up a payment plan - You'll be provided with details on how to organise your initial and subsequent payments.

Online access is granted after the 1st payment is received. Note that your Online access will be disabled should any of your payment be > 3 days late as defined by your payment plan. Once online access is given, our usual Refund Policy (see above) applies.

If I can't attend a certain day of the live course or don't want certain a feature in a package, may I swap for something else or get a partial refund?

No. Unfortunately the packages' basic structures are locked and cannot be altered in any way. However, you do have the option to purchase only specific features through our Custom course option.

Can I upgrade to a new course after enrolment?

Yes. After you enrol, you are able to upgrade your course provided that you pay the difference in price. The difference is calculated at present course prices including GST. (Please note that you may not receive the early bird price and 'Attendance' upgrades are subject to spots in the classes being available.)

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