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Enrolment, Payment and Refund Policy

How do I enrol in a GradReady GAMSAT®  Course?

Once you've reviewed our courses and have selected the best fit for your needs, you can click the button Secure Your Place Now. Note that for our Attendance Courses you will need to select your city and dates. For our Custom Course, please ensure you select the features you want.

You will be prompted to register your Contact Details - Please ensure that your address details are correct as these will be used for any hard-copy textbook orders. 

On the Course Details page you can follow the prompts and select additional features. 

When at the payment screen, you will be able to review all the important enrolment information prior to confirming your purchase. You will have the option of paying by either Bank Transfer or Credit/debit card via PayPal—please note that PayPal transactions may incur a nominal processing fee.

Once you've finalised your enrolment you will need to confirm your email address - Please ensure that you check your spam/junk folder for this email. If you have any issues please submit a support ticket under the category 2. Course Administration.

Is there a group discount available?

A 15% group discount is available, when you enrol as a part of a group of 3 or more. The discount can be applied for any combination of courses (except Custom courses or course upgrades). For example, the 3 members of the group sign up to Online, Attendance and Complete Care courses respectively - all 3 members are eligible to receive 15% discount for their own respective courses.

To receive the discount:
 

  1. Sign up to the appropriate course as per usual
     
  2. Submit a support ticket through the Contact Us page using the tag '3. Payment Query', with the below information - note that only 1 member of the group needs to do so.


Please include the following information in your support ticket:

  • The names of the people in your group. Note that if you have paid via Paypal, you will need to include the name as it appears on your PayPal receipt. This means that if your parents has paid for you, please provide their name not yours
 
  • The method of payment for each group member, i.e. PayPal/Credit Card or Bank Transfer. If a group member has paid via bank transfer, please include their bank details in the ticket message.
 
 
  • Date of enrolment for each group member.


Note that the above steps needs to be completed within 7 days of the first sign up in your group. For example, if group member 1 enrols on the 1st of October, the rest of the members will need to have enrolled and the ticket must be submitted by the 7th of October.

Example of what your support ticket should look like:

Joe Jackson - PayPal - Oct 1st

John Tang - Bank Transfer - Oct 3rd

Romi Papadakis - PayPal - Oct 5th

Nikhil Verma - PayPal - Oct 6th

Once we have confirmed that everyone have signed up, we will process the discount as a partial refund.

Is there a discount for referring a friend?

Yes, there is. Invite a friend to enrol in a course, after you have signed up, and you’ll both receive a discount when they join!

Once you’re successfully enrolled, you will receive a unique discount code. If a friend uses this discount code (applied at checkout) to enrol, they will receive 10% off the cost of their course and you will receive a 5% discount off the total cost of your course. You will be notified via email when this occurs and we will subsequently process and refund the appropriate amount within 7 business days. Your discount code can also be found in your ‘Past Purchases’.

This unique discount code can be used multiple times and each time you will receive the same 5% discount off the total cost of your course i.e. you will receive a total of a 15% discount off the price of your course if three friends enrol using your code. This means if twenty friends sign up through your link, you will receive your course for free! You will receive no further discount after this point.

Note this discount does not apply if your referred friend enrols in a custom course (or if they make a purchase add-on) which means if they apply your unique discount code in such a scenario neither of you will receive a discount. If you are facing issues with refunds feel free to get in touch with us via our issue ticketing system, which can be accessed through the 'Support' button on our homepage—please select '3. Payment Query' as the topic when doing so.

Can discounts be combined?

No, discounts cannot be combined.

What is the Refund Policy?

In order to initiate a refund request as per any of the below refund categories, please get in touch with us by submitting a support ticket. You can do this by using the 'Support' button in the bottom-right corner of our website—when doing so, please select '2. Course Administration' as the topic.

Upgrades, Custom and Online Courses

The purchases of upgrades, Custom and Online packages are final and non-refundable.

 

Attendance Courses

Partial refunds are available for all packages containing a 'Live Component' until 7 days prior to enrolment closure. For example, if enrolment closes on the 25th, you need to request a partial refund by 11:59pm on the 18th at the latest.

The refunded amount for such a course will be the difference in price between the course with 'Live Component' and the price of equivalent online only variant, less a $50 administration fee. The exception to this is the 'Attendance (Complete Care)' course where the refunded amount will be the same amount as if you were requesting a refund for the 'Attendance (Comprehensive Course)'.

This partial refund refunds the 'Live Component' of the course meaning, you will be ineligible to attend our in-person classes. In the case of the 'Attendance (Complete Care)' course, you will retain the ability to organise private tutoring session. You will still retain access to all online components of the course post-refund. All online features expire the day after the upcoming March GAMSAT® exam.

 

InterviewReady Courses

Partial refunds are available for InterviewReady packages until 7 days prior to enrolment closure. For example, if enrolment closes on the 25th, you need to request a partial refund by 11:59pm on the 18th at the latest.

Refunded amount will be the full amount paid less a $150 administration fee and access to online material up to the date of refund.

May I be transferred to another Live Course after I've signed up?

Yes, if it is more than 7 days prior to enrolment closure. For example, if enrolment for your course closes on the 25th, you need to request a transfer by 11:59pm on the 20th at the latest. You may transfer between courses of different dates, e.g. from a January course to a February course, or between courses of different locations, e.g. from a Sydney to a Melbourne course. In order to do this, please submit a support ticket using the 'Support' button, which is in the bottom-right corner of our website, using the tag '2. Course Administration'.

May I transfer my purchases to one of my friends?

There are several scenarios to consider here.

Firstly, transfer is not allowed for any online material, which impact the all online and custom courses, as well as the online component of live courses.

Secondly, transfer is allowed for the live component of the live courses, given that the request is made more than 7 days prior to enrolment closure and that the new student purchases the corresponding online course. In this scenario, a $50 administration fee is also payable.

Thirdly, transfer is also allowed for the Live Exam Day, given that you had purchased it separately through the Custom course (i.e. you cannot transfer the Live Exam Day to another student if it came as a part of a package) and that the request is made more than 7 days prior to the Live Exam Day. A $50 administration fee is payable.

With InterviewReady courses, transfers to friends will be allowed, up to 7 days prior to enrolment closure, for a fee of $150 to cover admin fees, online video access to date and printed material.

May I attend Mock Exam and Recap Days in a city other than the city where the course is held?

Yes, as long as Mock Exam and Recap Days are available in the city in question. We understand that many students attend university in a city other than their usual city of residence. You will simply need to inform us by submitting a support ticket using the 'Support' button, which is in the bottom-right corner of our website, using the tag '2. Course Administration'—please endeavour to do so at least 7 days prior to the closure of enrolment for your class, as we do need to keep student numbers in mind.

If I miss classes, may I attend the same classes in a later course?

We have a set of interactive live webinar classes, covering the same content and allowing you to easily ask questions as you would in a live class, which run multiple times during the year. You may attend these online classes if you happen to miss any of the in-person sessions.

Attendance in the in-person sessions at later dates will only be granted in exceptional circumstances. One of our core beliefs is that the student-teacher interaction afforded by a small class size is invaluable to learning. As such, we wish to avoid the compromise in one-on-one student attention that results from inserting an unplanned student into a class. 

Therefore, in the event of such requests, we implement a strict review process. To submit a case for review, please submit a support ticket through the 'Support' button on our website, selecting the tag '2. Course Administration'. Your request will then be reviewed by our Course Coordinator and/or other relevant operations staff, and you will be informed of the outcome via this support ticket.

For how long is my subscription valid?

All subscriptions are valid until the date of the upcoming March GAMSAT® exam, after which the subscription and all associated features will expire (although there is an extension option, as below). This is in-line with the standard practice of many world wide major test providers. From a practical point of view, we update our material and online systems yearly - there may be a period of planned web portal down time/other disruptions between post the March GAMSAT® exam to middle of June.

The policy applies to all courses, including courses for the September GAMSAT® sitting. For example, if you sign up in April to a course for the September GAMSAT® exam, your online access will expire after the March GAMSAT® exam the following year.

If you wish to take our course again within 24 months, you will receive a 25% discount for all standard GAMSAT® courses, excluding any Custom packages (the discount does not apply to InterviewReady courses). Note that the discount will NOT be valid if the initial course you had signed up for was a Custom course. This discount will be automatically applied to your cart when you go through the enrolment process - Just ensure that you are logged into your account first.

Can I extend my online subscription?

Yes. You will be able to extend your online access for all content until the coming September GAMSAT® exam. However, since we update our material and online systems yearly - there may be a period of planned web portal down time/other disruptions between post the March GAMSAT® exam to middle of June. Usually there will not be significant, if any, complete portal down time.

By extending the course, you are accepting the possibility of some disruptions between post the March GAMSAT® exam to middle of June.

The price for extension for all packages is $187 (GST inclusive), except for Custom courses. Please submit a support ticket via the 'Support' button on our website, using the tag '3. Payment Query', to extend your course or to enquire about pricing for extending Custom courses.

Note that you can NOT extend subscription until the next March GAMSAT® exam. If you wish to do so, please re-enrol and apply for the 25% discount for standard courses.

What is GST?

Goods and Services Tax (GST) is a 10% tax levied by the government on the sale of most goods and services in Australia. The course price is displayed separately from GST to clearly convey the monetary amount available to the development, operation and maintenance of the various aspects of the courses. Displaying GST separately also informs overseas students the opportunity to save on the 10% tax, should the student choose to consume the content while overseas. For more information, please feel free to submit a support ticket via the 'Support' button on our website, using the tag '3. Payment Query'.

I wish to retake a GradReady GAMSAT® Course - do I receive a discount?

Yes. You will receive a 25% discount for our standard GAMSAT® Courses if you have previously purchased any GAMSAT® packages (except the Custom package) in the last 24 months. This discount does not apply to any Custom packages. Similarly, you will receive a 10% discount on InterviewReady products.

This discount will automatically be applied to your cart when you enrol in a new course. 

Please note the following points, before you re-enrol:

You WILL be able to make new essay submissions/the essays will be "refreshed"

All the online content will be the same, plus our yearly content updates - you will be able to reattempt all the Online Exams and so forth.

Will I receive a discount for InterviewReady if I have previously purchased a GAMSAT® Course?

Yes. You will receive a 10% discount, if you were previously enrolled in any GradReady GAMSAT® Courses (except the Custom Course). This discount will automatically be applied to your cart, provided that you are logged in to the GradReady account you previously used for your GAMSAT® preparation.

I want to guarantee my place for InterviewReady, but I do not yet have my Interview offer. What can I do?

You are able to secure a spot in our InterviewReady Attendance Courses before receiving an interview offer and be eligible for a full refund in the situation that you do not receive an interview offer. However, in order to be eligible for this, the following steps and conditions MUST be adhered to and met. This strict policy is to enable us to make proper plans for staffing and room bookings.

1. Purchase your preferred InterviewReady course

2. Send an email to student.success@gradready.com.au with the following subject line: [InterviewReady GR Prepayment] - {Your name}. This step MUST be completed within 24 hours of your purchase of the course. Please include your GAMSAT® exam score, GPA as well as the universities you have applied to (e.g. GEMSAS universities) in the body of your email. Please also provide proof of a submitted application.

3. In the event of a no-offer, notify us of your intention to withdraw due to not receiving an interview offer. Send this email to student.success@gradready.com.au with the following subject line: [InterviewReady GR No-Offer] - {Your name}. Include in your email proof of being declined an interview offer as well as your bank details. This step MUST be completed within 48 hours of you being declined an interview offer.

4. If all above steps and conditions are met we will issue you a full refund. No administration fee will be charged.

Please note that in the event that not ALL above conditions are met, our regular refund policy prevails. All purchases of the IR Online (Essentials) course are final and non refundable.

If you are concerned about enrolling in the course and then receiving an interview that happens to take place before our live course dates (this is a rare situation), please :

1. Follow steps 1-3 above. The only change is to the title of the email to send us if you receive an interview offer that is before our live course dates. The subject line should be : [InterviewReady GR Early-Interview] - {Your name}.

2. If all above steps and conditions are met, we will issue a partial refund of the live courses which will be the difference in price between the IR course with 'Live Component' and the price of the IR Online (Essentials) course. The purchase of the IR Online (Essentials) course is final and non refundable.

How much does postage cost?

Postage and handling is $19 (includes 10% GST) within Australia, $59 (includes 10% GST) for delivery to New Zealand, $69 (includes 10% GST) to Asia, and $99 (includes 10% GST) to rest of the world.

Can I reschedule my private tutoring sessions?

Yes, if you have given the tutor at least 7 days' notice. You will not be able to cancel booked sessions that are due within 7 days, and you will not be able to book sessions that are less than 7 days away.

Am I able to pay in instalments/a deposit to reserve a place?

Yes, all course fees (except for any Custom course/add-on purchases) can be split into 3 equal payments. We reserve the right to set the terms and dates of any payment plan, and the latest end date for any payment plan is either Feb 1st/first day of the live course, whichever one is earlier.

To arrange a payment plan, please complete registration as per usual, but select Bank Transfer as the payment method. Note that you do not need to make a payment at this stage on the checkout screen - simply tick the checkbox to allow the enrolment to proceed. After this, contact accounts@gradready.com.au to organise up a payment plan - You'll be provided with details on how to organise your initial and subsequent payments.

Online access is granted after the 1st payment is received. Note that your Online access will be disabled should any of your payment be > 3 days late as defined by your payment plan. Once online access is given, our usual Refund Policy (see above) applies.

If I can't attend a certain day of the live course or don't want certain a feature in a package, may I swap for something else or get a partial refund?

No. Unfortunately the packages' basic structures are locked and cannot be altered in any way. However, you do have the option to purchase only specific features through our Custom course option.

If you were to miss the Mock Exam and Recap Days, you can be sent the Exam Paper but NOT the answers. You may also scan the written essays and send them in for marking. Note that you do NOT need to attend the Mock Exam and Recap Days in the same city as the live course, if your studies require you to be in a different city in March.

Can I upgrade to a new course after enrolment?

Yes. After you enrol, you are able to upgrade your course provided that you pay the difference in price. For example, if you purchase an 'Online' course, you are able to upgrade to an 'Attendance' course at a later date. (Please note that you may not receive the early bird price and 'Attendance' upgrades are subject to spots in the classes being available.)

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